Cancellation & Refund Policy

At MASEEHA SANGATHAN MANAV ADHIKAR, we appreciate and value your support through donations. Since our organization executes relief, healthcare, and educational programs instantly based on contributions, we operate under a transparent cancellation and refund policy.

1. Donation Cancellations

Once a donation transaction is completed and authorized by the payment gateway, it cannot be cancelled, as the funds are immediately allocated to program budgets. Please review your details and donation amount carefully before clicking submit.

2. Refund Eligibility & Exceptions

Refunds may only be evaluated under the following exceptional circumstances:

• Accidental Double Charges: If your account was charged twice for the same transaction due to a technical lag or gateway error, we will gladly reverse the secondary transaction.
• Unauthorized Use: If your card or netbanking account was utilized fraudulently by an third party, subject to official bank verification.

3. Timeline for Refund Requests

Any request for a refund must be submitted in writing within **7 calendar days** of the transaction date. Your request must be emailed to maseehaa11.11@gmail.com and include:

• Donor Name and Mobile Number
• Date and exact Amount of the donation
• Transaction ID / Reference Number
• Clear description of the technical error or reason for refund

4. Processing Time

Upon review and approval of the query, refunds are processed back to the original payment method (Credit card / netbanking / UPI). It may take between **5 to 7 working days** for the refunded amount to reflect in your bank account, depending on your bank's procedures.

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Last updated: July 2026